Guidance on Instant Messaging and Notifications in Moodle 3.4

Instant Messages – what a sender can expect from us

Staff will normally respond to messages within three working days. Working days are Monday to Friday and exclude Bank Holidays and the Christmas Closure period.  There are multiple demands on staff time including research, fieldwork visits and activities, and of course preparation and marking and this means there will be times when they cannot meet the three day response.  A staff member’s email account will still remain their main route of communication for students and as a result should be used for sensitive/urgent queries. If a staff member is unavailable to respond to emails, their email will show an ‘out-of-office’ message and will provide an indication of when the sender may reasonably expect a response and a point of contact for urgent inquiries.

Push and Email Notifications

By default a user will receive notifications by both email and push notification for certain events on LearningSpace, including New Forum posts. A user can also receive additional push notifications for upcoming events as well as assignment deadlines and submissions. A user can choose to turn off these notifications from their account preferences. This can be access from the drop menu in the top right hand corner, under Messaging. This will display a list of notification options which a user can adjust and choose to either receive by email and/or mobile app push notification. It will also allow users to determine whether to receive notifications if they are currently active and logged into the site at the time.

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Helen Baker

Senior eLearning Technologist

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