Email & Accounts

Email Queries

As a student at Marjon University you are provided with a University email account. The University will use this address to communicate with you so it is most important that you ensure that you check your mail in this account regularly.

To access your University Email account point your web browser at https://webmail.marjon.ac.uk or follow the link from any other University web service. You will need to login using your Marjon University username.

Keeping Some Free Space in your Mailbox

The University provides you with as much mail storage space as is reasonably possible. If that space fills up the system will no longer be able to place new messages in it and you may miss out on important messages. For this reason it is important to occasionally look through your old messages and delete those you no longer need. You also need to remember to empty the ‘Deleted Items’ folder before any space is freed (Tip: right click on ‘Deleted Items’).

Forwarding Email

If you prefer to use a different email address you can have messages forwarded to that address. At the top right of the webmail page there is an ‘Options’ menu. Select ‘Create an inbox rule’ then ‘Create a new rule for arriving messages’ to redirect the message. If you do this, please note that the University can accept no responsibility for the failure of an email message to arrive at the external address.

Email FAQs

What is my University email address?

University email accounts are created in this format: studentnumber@marjon.ac.uk For example if your student ID is 20061234 your email address is: 20061234@marjon.ac.uk.

The University Email is protected by a secure connection; once you are logged in you can check the server identity by double clicking the small padlock icon at the bottom of the browser window.

How do I access my University email account?

The link to your email account can be found in various locations. Links are available on Learning Space, the University Website (on the black bar at the bottom of the website under the Staff and Students heading) and the Hub.

How much storage space is available on my email account?

It is your responsibility to keep the email account secure and manage the content in it to stop it filling up. The Email system is not a file store, it is for sending & receiving messages, student email accounts have a maximum limit of 300Mb.
There are limits to the amount of data your account can hold & you are encouraged to regularly delete messages & attachments you no longer need. Any information you need to keep should be downloaded & saved elsewhere.

If you are having problems using either system, please contact Computing Services (computingservices@marjon.ac.uk)

I can’t log onto my email account – why?

There are three reasons why you may not be able to log onto your email account:

 1. Forgotten your password

 2. Locked out after numerous attempts

 3. Email server not available

Forgotten Password or Locked out – what do I do?

If you have registered with Password Reset Manager:

 1. Follow the link to the Password Reset Manager section on our website and enter your student ID. Click on the ‘Next’ link.

 2. Now correctly answer the questions you previously set up (CaSe SeNsItIvE remember), click Next.

 3. Enter a new password of at least 14 characters (Using a mix of UPPER and lowercase, numbers and symbols)

 4. Then re-type the new password in the “Confirm new password” box.

 5. Click Finish

If you have NOT registered with Password Reset Manager: You will have to contact Computing Services and ask them to reset your password (computingservices@marjon.ac.uk).

Email server not available?

We may occasionally have an unexpected problem with the server. You will need to wait until the problem has been resolved before accessing your email account. If you are having problems, please contact Computing Services (computingservices@marjon.ac.uk)

How do I know the message I sent is going to reach its destination?

You can never be absolutely certain that the message will reach the recipient but there are a couple of ways to find out if it has.
Before sending your message you can set it to ask for an automatic read and/or delivery receipt by clicking “Options” and selecting “Request a delivery receipt” and/or “Request a read receipt”.

Many email systems will honour this request and return an email to you to tell you that your email has been delivered to and/or read by the recipient but some do not and some people may not let their email system return a read receipt when they open your email. If it is important then it may be better to ask the recipient to acknowledge the email themselves. It’s all a matter of judgement.

I sent a contact an email message last week and it hasn’t arrived?

There can be a number of reasons why an email fails to reach its destination:

 1. You may have incorrectly addressed the email, in which case the receiving mail server may or may not generate a non delivery receipt (NDR) message.

 2. The receiving email server may have been offline or temporarily unavailable or your message may have been classed as spam by the recipient system and moved into a quarantine area.

 3. Your message may have contained an attachment larger than the limit set by either our mail servers (10Mb) or the recipient’s mail servers.

I get a message saying the recipient is not known; what does this mean?

As you probably know, email addresses can be divided into two parts before and after the @ sign as in username@destination. Receiving a ‘Recipient not known’ message usually means that the destination part of the email address you used was correct but the username was incorrect or the users account might have lapsed (or perhaps that you put the right username but sent it to the wrong destination!).

Please check that the email address you used is correct or try contacting the person by some other means to verify their email address. If you are sending a message from your Marjon email account to somebody else at Marjon and you are not sure of their email address you can put in their real name and click the ‘Check Names’ button before you send. If the server recognises the name it will automatically add their email address to the message.

I’ve got a message saying I can’t send because I’m over my size limit. What does this mean and what can I do?

When your mailbox gets close to its maximum size (300Mb) you will receive a System Administrator message advising you that it is getting too full. You need to remove items from email folders to reduce the size of your mailbox back to below the quota set out above.

The first place to look is your “Deleted Items” folder which is where mail initially goes when you delete it from the Inbox. Right click on the “Deleted Items” folder (position the mouse over the folder and click the right hand button) and select the “Empty Deleted Items” option from the pop-up menu.

If that does not free up enough space then consider deleting some messages from your Inbox or other folders then emptying “Deleted Items” again. If the mailbox is left unattended, the system will initially stop you sending mail and finally stop you receiving mail.

I’ve deleted an email that I find I now need; how can I get it back?

It could still be in your deleted items bin. If you open the folder you may find it still in there and you can Recover it. If the bin has already been emptied, go to Tools > Recover Deleted Items from – you may find your item in here. Highlight the relevant item and press restore – this will restore your deleted item.

How many attachments can I send with my email message?

here is no maximum number of attachments you can send at any one time as long as the maximum total in size is 10MB or less.

Setting up email on an android device

 1. Go to the Settings option and select Add Account

screenshot_2016-09-27-11-35-25

2. Select Exchange and enter your email address before selecting ‘Manual Setup’

screenshot_2016-09-27-11-35-30screenshot_2016-09-27-11-36-01

3. Select Exchange as the account type and enter your password

screenshot_2016-09-27-11-36-13screenshot_2016-09-27-11-36-35

4. On the next screen there will be details relating to the domain and server. You will need to edit/remove the information already shown and replace with:

Domain\Username: net.marjon.ac.uk\StudentID or Username

Password: This will already be filled in but should contain your normal password

Server: webmail.marjon.ac.uk

Leave the rest of the details as they are.

screenshot_2016-09-27-11-37-21

(If you are having issues due to the change over of the email server see the bottom of this post)

5. Click on Next

screenshot_2016-09-27-11-37-38

6. Select Next.

Setting up email on iPhones and iPad

 1. Go to the Settings option and select the Mail, Contacts and Calendars section: Select the option to Add Account.

emailipad1

 2. Select Exchange and enter your details: Click on Next

emailipad2

 3. Complete the details for the Server and the Domain – making sure that all the other details are also correct as shown below.

emailipad3

 4. Select Next

 5. Select the items you want to sync – if you select the Contacts you will have access to the Marjon Global Address Book (students and staff) and if you select Calendars you will have access to your Marjon Outlook Calendar.

 If you get an option to select a time limit to sync select the option to sync as regularly as possible.

emailipad4

If you can’t see a Sync option, don’t worry and go to the next section.

Don’t forget to Save.

If the sync option was not available – return to the Settings and select Mail, Contacts, Calendars. Select the Marjon email account and change the Mail Days to Sync option to the lowest option available.

emailipad5

 

Check your Outlook Time Zone – Office 365

It is important to check that the Outlook time zone is set to UK time, otherwise you may accidentally make an appointment for a random time such as midnight!

To check your Outlook time zone, go to the Settings icon located on the top right of the screen and select View all Outlook settings at the bottom of the page

Screenshot of Outlook settings options

Select Language and time from the General section and check that the language is English and the time zone is set to London. Don’t forget to Save the changes.

Screenshot of language and time settings

Forum post notification emails not coming through?

Why are forum notification emails not arriving in my inbox?

When you are enrolled on a Marjon Canvas course, you should receive an email notification each time a member of staff posts to to the News or Announcements forum.

If you aren’t receiving email notifications then the most likely cause is that your Outlook account has blocked the ‘no-reply’ emails pushed out by LearningSpace.

What can I do to resolve the issue?

To check if this is the case and to resolve the issue, please follow the guidance below:

1. Login to webmail with your Marjon username/password – (access from the staff and students link at the bottom of the Marjon homepage, login to Office 365 or enter https://webmail.marjon.ac.uk into your browser)

2. Click the settings icon (top right)

3. Click View all Outlook settings (bottom right)

4. Click Email then Junk email

5. Look at the Blocked senders and domains section

6. If noreply@marjon.ac.uk is listed,  click the trash icon to remove it from the list

 

7. Then click Save

 

How to Set Automatic Replies in Outlook 365 Web Version

To set automatic replies in Outlook web version, follow these easy steps:

Within your inbox go to settings and click ‘View all Outlook settings’

Settings menu

Select ‘Automatic replies’

Ensure ‘Automatic replies’ is turned on and insert text

Automatic reply settings

NB: The default is to ‘Send automatic replies inside your organisation’.  To send outside your organisation check the ‘Send replies outside your organisation’ box and insert text.

How to disable Conversation View in Outlook Office 365

The default view for emails in Office 365 is Conversation View.

You may prefer to view emails individually.  To do this follow the simple steps below;

Click on the gear icon at the top right of the page (Settings menu)

Select “Off” in the Conversation view section at the bottom of the page

Screenshot of settings menu

Wi-Fi

Accessing Wi-Fi

What is the network name for Wi-Fi?

Wireless internet access is available across the campus and you can connect most devices such as laptops, tablets and smartphones. Search for MarjonWifi from the list of available networks.

How do I connect to the Wi-Fi?

Access the internet and wait for the log in prompt screen to appear. This is to confirm that you are Marjon student or staff. Log in using your network username and password. Remember to tick in the box to accept the terms of use.

Will it remember my login details?

Yes – it will remember you. This network will ask you authenticate with username and password, but unlike the mjcampus (the old wifi which was removed in April 2016) it will remember your device connection on the network. This will mean you will be requested to logon to the wireless a lot less frequently. You will have to remind the system who you are, for example if you return to campus after being off-site for a week.

Faster Connections

We have upgraded the links in the majority of access points to connect at speeds ten times faster than before. Previously access points used 100 Mbit/s connections, now these are using 1 Gbit/s for greater speed.

More Coverage

We have added more Access Points (AP). These are the devices that look like smoke alarms you will see all over campus. Additionally, we are able to monitor the areas that get the most wireless usage have been actively building up the number of APs around the buildings. If there is somewhere you work and find coverage is not as good as other places; let us know, and bound by the laws of physics, we will look to improve what we can.

High density wireless technology

APs in larger rooms have additional capacity for more devices to be connected at higher speeds. Modern mobile phones with 802.11ac technology can use multiple radio connection to the access point for greater speed.

Consoles and TVs

Additionally, the MarjonWifi network can be told to understand those devices that have been difficult to connect to the wireless. Traditionally gaming devices and TVs do not recognise the standard process of using a browser to ask for authentication details, so do not request this information, and are unable to connect. If you have one of these devices, let us know the MAC address and we can teach the system to accept your device. Please contact the helpdesk for more information.

Problems connecting to the Wi-Fi

We request that students do not use Wi-Fi hotpots on their smartphones while on the campus as this can interfere with our Wi-Fi access points, degrading the service for other students. You should also ensure your device has an up-to-date and active anti-virus / spyware package, to help us reduce issues with the network. If you experience any problems connecting your device to the Wi-Fi, please contact Computing & Media Services for some additional support.

Click here for PDF version

Cloud Storage

Drives – Access your files from from anywhere

Drives allows you to access all your files no matter where they are and makes them accessible from one simple interface.  So if you want to access files on your N: drive or One Drive etc., you can use Drives to access them whether you are on campus or off-site.

Access your drives

 1. Open your browser and enter: drives.marjon.ac.uk

 2. Enter your username, click next and enter your password to login to Drives

Image of PMU drives login page

Access your files

 3. You will see a link to your N drive and any existing cloud service drives that you have set up with your Marjon account

 4. To access files click a drive – e.g. Home [N drive] and navigate to the file you want

View or download a file

 5. Click the file you want

 6. Then click view or download

Upload a file

 7. Navigate to the folder you want to upload to

 8. Click the + icon

 9. Click upload

 10. Navigate to and select the file you want to upload

 11. Click Open

 

SharePoint/OneDrive document access & embedding

Access to documents and permissions can often be a little confusing when you need to share a document from OneDrive or a SharePoint space.  This guide has been written to try and help explain access and how you can make it work for a number of possibilities.

In terms of module Teams any files added to a module team and indeed any recordings will be saved to the module team SharePoint space.

Any documents you upload or create online in the cloud are saved to your own personal OneDrive space.

OneDrive

Any document or presentation created in the cloud via www.office.com will be saved into your personal OneDrive space.  By default the sharing options for any OneDrive document will display as ‘anyone with the link can view’.  If you need to setup specific access to documents created or uploaded to your personal OneDrive space then you will need to change the access permissions.  This could be if you need to collaborate with colleagues an co-create documents.

1. Go to www.office.com

2. Go to OneDrive

OneDrive

3. Find the document that you want to share with colleagues and select the three dots

4. Click on ‘Share’ > Then select the permissions bar as below and chose ‘Specific Access’

Share options

Share options

Sharing options

Note: If you want your colleagues to be able to co-collaborate then check the box ‘Allow editing’

5. When you are ready click on ‘Apply’

6. Enter the email address for the person you wish to share the document with and repeat this to add in further colleagues.  Then click on ‘Send’ (include a description, if you wish to add a message)

Sharing options

7. Your colleagues should receive an email notification with a link to the online document

Tip:

If you select the three dots and click on ‘Manage access’ against any OneDrive files – you can see who has direct access.

Sharing

sharing setting



 

Remote Working Guidance

Wifi on campus

What is the network name for Wi-Fi?

Wireless internet access is available across the campus and you can connect most devices such as laptops, tablets and smartphones. Search for MarjonWifi from the list of available networks.

How do I connect to the Wi-Fi?

Access the internet and wait for the log in prompt screen to appear. This is to confirm that you are Marjon student or staff. Log in using your network username and password. Remember to tick in the box to accept the terms of use.

Will it remember my login details?

Yes – it will remember you. This network will ask you authenticate with username and password, but unlike the mjcampus (the old wifi which was removed in April 2016) it will remember your device connection on the network. This will mean you will be requested to logon to the wireless a lot less frequently. You will have to remind the system who you are, for example if you return to campus after being off-site for a week.

Faster Connections

We have upgraded the links in the majority of access points to connect at speeds ten times faster than before. Previously access points used 100 Mbit/s connections, now these are using 1 Gbit/s for greater speed.

More Coverage

We have added more Access Points (AP). These are the devices that look like smoke alarms you will see all over campus. Additionally, we are able to monitor the areas that get the most wireless usage have been actively building up the number of APs around the buildings. If there is somewhere you work and find coverage is not as good as other places; let us know, and bound by the laws of physics, we will look to improve what we can.

High density wireless technology

APs in larger rooms have additional capacity for more devices to be connected at higher speeds. Modern mobile phones with 802.11ac technology can use multiple radio connection to the access point for greater speed.

Consoles and TVs

Additionally, the MarjonWifi network can be told to understand those devices that have been difficult to connect to the wireless. Traditionally gaming devices and TVs do not recognise the standard process of using a browser to ask for authentication details, so do not request this information, and are unable to connect. If you have one of these devices, let us know the MAC address and we can teach the system to accept your device. Please contact the helpdesk for more information.

Problems connecting to the Wi-Fi

We request that students do not use Wi-Fi hotpots on their smartphones while on the campus as this can interfere with our Wi-Fi access points, degrading the service for other students. You should also ensure your device has an up-to-date and active anti-virus / spyware package, to help us reduce issues with the network. If you experience any problems connecting your device to the Wi-Fi, please contact Computing & Media Services for some additional support.

 

Accessing IT resources remotely

Should the need arise you are able to connect to some IT resources from home, from a non-Marjon supplied laptop, PC or tablet. *(if you have a Marjon supplied laptop, please read to the bottom)

If your own device does not have the office applications installed then you can download them from www.Office.com using your Marjon login details. If you are unable to install the software you can utilise Word, Powerpoint and Excel in the web browser.

For both Email and Drives you will need to log in using your normal username and password:

Email – access to your email and any shared email

Open this link in your web browser: https://webmail.marjon.ac.uk

(If it doesn’t work please try https://outlook.office365.com/owa/marjon.ac.uk)

Drives – will give you access to shared folders on the network (including your N: Drive):

Open this link in your web browser:  https://drives.marjon.ac.uk/home/files?no_krb5=1

If you do have a laptop supplied by us it may be worth testing you can connect to the VPN from home. This requires a small application install (NetExtender) Please read the information online to find out how to install the app. (plus you may need to get your university laptop unfrozen if you need to install any programs)

If you are member of teaching staff, you are able to access Marjon Canvas as normal off campus. If you are required to record teaching content whilst off-campus, you are able to download the Panopto Desktop recorder or use the Web browser.

If you are using Microsoft Teams, you are able to make internal to internal calls to colleagues. (This can be done via your laptop (or PC with a microphone), but is easier to do if the app is installed on a mobile phone)

To do this: open the Teams app, find the person you want to call and press the phone icon.

For more detail follow the guidance available which shows how to call from the computer or app

There are further guides available on this site.


Accessing emails

To access your email off-campus you can do this via LearningSpace, through the Marjon website or via your Office 365 account online.

 1. Head to the main website > Click on ‘Staff’ or ‘Current students’ on the top right of the page (accept any privacy messages)

 2. Click on ‘Email’

Office 365:

 1. Visit your online Office 365 account via: https://www.office.com/ > Sign in to your account (using your standard credentials)

 2. Click on the icon for ‘Outlook’

Via your mobile device:

 1. If you have the Marjon mobile app, login to the app and select ‘Marjon mail’

 2. If you don’t have the app head to your browser and type in: https://webmail.marjon.ac.uk

Results & Account FAQs

How to Access ‘My Results’

Once results have been released you will be able to access them from the ‘My Results’ page. This can be accessed from the below link.

https://www.marjon.ac.uk/students/resultsonline

This link will take you to a log in page in which you will need to enter your Marjon log in details.

By default these are:

Username: Student Number

Password: Marjon-DDMMYYYY (With DDMMYYYY replaced with your date of birth)

If you have changed your password at any time and cannot remember it visit our guide of resetting your password.

The ‘My Results’ page can also be accessed from the ‘Quicklinks’ on the right-hand side of the LearningSpace homepage.

Account FAQs

How do I log onto a computer?

When you join the University you will be allocated a student number and password and these will be your network login and authentication to access resources on the network. When you first start at the University you Username will be your Student number and your password will be Marjon-ddmmyy (with ddmmyy replaced with your date of birth). You can choose to change this password once you have logged in.

What is my network login used for?

You will need your username and password to access the following:

 * Use the computers on campus
 * Your E-mail account
 * Learning Space
 * Library electronic resources
 * Monitoring Print Credits
 * Virtual Private Network (VPN)
 * Setting up the Password Reset Manager

Where do I save my work?

As a Marjon student you will have your own private storage folder on our network; it has the letter N and your student number to identify it and is known as the N:\ drive. To find this drive, double click on the Computer icon on the desktop.
You can access the N:\ drive from any networked computer on the campus. If you cannot see your N:\ drive please contact Computing Services (located in the 24-hour Computer Room) to sort out the problem. (Access your N: drive remotely by visiting Drives: https://drives.marjon.ac.uk/home )

How much storage space is available on my N drive?

You can store up to 500MB of data on the N:\ drive. If you have more data, then we would recommend using an external storage device such as a USB stick or a portable drive. (You also have unlimited storage via your Microsoft OneDrive account available via www.office.com

How often is the N drive backed up?

The N:\ drive is backed up every night. Therefore it is a reliable location for you to save your work and documents.

What is DeepFreeze?

Please note that all student facing computers in the University are protected by DeepFreeze which reverts the machine back to a default state at every restart. All frozen computers have a Polar Bear icon on the top right of the desktop. This means that if you save your work on the desktop and close down the computer, your work will be LOST! Please save work to an external device (USB drive, DVD etc…), email it to yourself or save to your network drive (N drive). If you do not save work and the machine restarts the work will be wiped and there is nothing we can do to retrieve it.

Print Friendly, PDF & Email