Student Support

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Academic Advice

Here you will find some keys links to important information that will help you related to our service and the support we provide.

What we do:

Our service is totally confidential and enables you to discuss issues including:

  • Extenuating Circumstances
  • Appeals against Plymouth Marjon University’s decisions relating to your academic progress
  • Complaining if you feel the Plymouth Marjon University has failed in its procedures
  • Self-certify in the case of illness

We provide advice and guidance with any problems students may encounter through their academic programme such as:

  • Long term illness.
  • Interruption, re-start or transferring
  • Module and programme changes
  • Mode of study from part-time to full-time or vice versa

For initial enquiries and information, please contact the Information Hub:

In person: The Information Hub (located at University’s Main Entrance)
Via telephone: 01752 636700
Via email: info@marjon.ac.uk


Q. How do I…

Apply for Extenuating Circumstances?

The Extenuating Circumstances procedure allows students who are unable to attend an examination or to submit coursework on time due to exceptional reasons either: to submit coursework up to 14 calendar days late without a penalty; or to defer until a new assessment is set for the re-sit period.

Applying for Extenuating Circumstances:

  • Either download an Extenuating Circumstance Form from Learning Space or collect one from the Student Support reception.
  • Read Section 4 of Student Regulations Framework on Extenuating Circumstances to decide what category your circumstance falls under and what evidence you then need to support it.
    Follow this link: Student Regulations Framework
  • Make sure you know your module number/s of the work you want to apply for extenuating circumstances for and the assessment/exam date.
  • Collect evidence to support your claim, as explained in Section 4.5 of the Student Regulations Framework.

Students who have questions around their EC claim can either attend an Academic Advice drop-in (for a quick query) or request an appointment* with Academic Advice if more complex.

Transfer Courses?

  • Download/print a “Programme Transfer Request Form” from Learning Space. Log on and follow this link: Transfer Request Form
  • Contact the Programme Leader of the course you want to be transferred onto.
  • Once they have approved your transfer and signed your form request, attend a Student Funding Advice drop-in* or request an appointment* for their approval also.

Withdraw?

  • If you are unsure about whether you want to withdraw, please arrange an appointment with your Personal Development Tutor (FKA your Academic Adviser) to discuss your concerns with them.  If they feel it is appropriate they may then refer you onto Student Support.
  • If you are certain about withdrawing: Download/print a “Withdrawal Form” from Learning Space/Study and Learn/Registry Documents/Student Forms: link to withdrawal form
  • Arrange to meet with your Personal Development Tutor to speak with them about why you wish to withdraw.
  • Once your PDT or Programme Lead have approved your withdrawal and signed your form, attend either a Student Funding Advice drop-in* or request an appointment* for their approval and guidance on what to do about stopping your Student Finance.

Interrupt my Studies?

  • Download/print an “Interruption Form” from Learning Space. Log on and follow the links: Learning Space/Study and Learn/Registry Documents: link to Interruption Form
  • Arrange to meet with your Programme Leader to speak with them about your intentions to interrupt your studies.
  • Once they have approved your interruption and signed your form request an appointment* with the Academic Advice and Student Funding Advice.

Re-take the Year?

  • Students will find out once results are officially published if they are eligible to re-take their year.
  • For initial guidance about whether you may be able to re-take your year please arrange an appointment* with the Academic Advice Co-ordinator and Student Funding Adviser.

Make an Appeal?

  • If you wish to talk this through with someone you can speak with your Student Union or request an appointment* with Academic Advice
  • If you do not wish to speak with someone, or you are content you have the grounds to appeal, you should email the Academic Standards Officer, Norman Jope (njope@marjon.ac.uk) to request the official paperwork.
  • Complete the paperwork that is sent to you and return it to him.
  • N.B. That any student who wishes to make an appeal can not do so until the Boards have sat and marks officially released. Until this time you should just gather your evidence for your appeal until it is needed.  

Make a Complaint?

  • If you are making a complaint against the University it is recommended you speak with your Student Union in the first instance, as they are a separate entity from the University. However, students can also request an appointment with the Academic Advice Co-ordinator or Head of Student Support*.
  • If you are content on your wish to make a complaint email the Academic Standards Officer, Norman Jope (njope@marjon.ac.uk) to request the official paperwork.
  • Complete the paperwork that is sent to you and return it to him.

* Information on how to book appointments with Student Support staff/drop-in times can be found by clicking here.

Booking Appointments & Drop-ins

For initial University related advice (including advice relating to Student Support) please visit the Information Hub which is located at the main University entrance.

Alternatively you can call them on 01752 636700 or email info@marjon.ac.uk

Drop-ins

The drop-ins are for Academic Advice, Disability & Inclusion Advice Service (DIAS) and Student Funding Advice and will be in Student Support (now located in the West Block next to the Student Hub).

  • Academic Advice = Tuesdays & Thursdays from 12pm – 1.30pm (Starting 9th October)
  • DIAS = Mondays from 10am – 11am and Thursdays from 11am – 12pm
  • Student Funding Advice = Mondays & Wednesdays from 12pm – 1.30pm

*Any changes or cancellations to drop-ins will be posted on the online Community Hub

When attending a drop-in please arrive during the allocated time (or a little before if you wish) and pay a visit to room W9 by Student Support to sign-in.

Students are encouraged to attend an advertised drop-in in the first instance, where this is not possible for study reasons or your query is complex, please request an appointment.

As the drop-ins are time limited there will be a set number of spaces/tickets per drop-in issued on a ‘first come, first served’ basis – if you are not able to be seen at that drop-in you can attend on another day or you can make an appointment with the relevant team.

Appointments

If you would like to book an appointment with a member of the Student Support team:

Email: studentsupport@marjon.ac.uk (including a contact number in the email)

Call: 01752 636891 (leaving your name, student number and a contact number if you reach voicemail.)

If students would like to receive initial face to face advice prior to booking an appointment or attending a drop-in, please visit the Information Hub.

Counselling

We positively promote ways in which we can look after ourselves to ensure that we reach our full potential in life.  Please open the tab below to view our full range of advice, support and services.

We positively promote ways in which we can look after ourselves to ensure that we reach our full potential in life.

However, in any given period of life (e.g. university years!) things can happen that make it difficult to cope. We can help you during these times. We help you to look at things in a different way and help you to come up with strategies for getting on with your life. Some of the issues we deal with are:

  • Homesickness
  • Relationship problems
  • Loneliness
  • Stress
  • Dealing with transition
  • Anxiety
  • Depression
  • Self confidence
  • Trauma

The Counselling team are all fully qualified, experienced counsellors who are accredited with the British Association for Counselling & Psychotherapy (BACP).

The service is confidential and independent of other administrative and academic structures of Marjon.

Our service provides

1:1 counselling appointments

Close collaboration with Academic Advice, Student Funding Advice, Disability & Inclusion Advice Service and Employability Service where appropriate and referrals to GPs/Mental Health Services and other outside agencies when needed

Enquiries & Appointments

For a referral to a Student Counsellor you will firstly need to meet with an appropriate member of staff during a 30 minute Well-being Signposting Service appointment in Student Support. To book in for Well-being Signposting please e-mail studentsupport@marjon.ac.uk.

The opening hours for the Counselling Center are shown below:

Monday and Tuesday (10am – 11am)
Wednesday and Thursday (10:30am – 11:30am)
Friday (11am – 12am)

Disability & Inclusion Advice Service (DIAS)

We provide information, advice, guidance and support covering a wide range of inclusion issues including disabilities, medical and mental health conditions and specific learning difficulties.

We Offer

  • Eligible students guidance in applying for DSAs (Disabled Students Allowances)
  • Appropriate liaison with Academic Departments relating to on course support
  • Wider liason with other areas of Marjon
  • Specialist Study Skills tuition
  • Specialist Mentoring
  • On-going review of support

Who Are We

  • Lynda Tout (Inclusion Co-ordinator)
  • Anne Lewis (Disability Adviser)
  • Nikki Breed (Assistant Disability Adviser)
  • Carrie-Anne Riding (Administrator)
  • Tory Adams (Specialist Mentor)
  • Sarah Ord-Houghton (Specialist Mentor)
  • Amanda Anderton (Specialist Mentor)
  • Howard Coakley (Specialist Study Skills Tutor and Specialist Mentor)
  • Edward Wood (Specialist Study Skills Tutor)
  • Jeremy Cox (Specialist Study Skills Tutor)
  • Heather Sunderland (Specialist Study Skills Tutor)
  • Karen Griffiths (Specialist Study Skills Tutor)

Where Are We?

West Block, next to the Student Hub

Appointments

For a new appointment with the Disability Adviser please follow this LINK for guidance on how to book an appointment with Student Support staff.

If you already have one-to-one support with a Specialist Mentor or Study Skills tutor, please contact them directly to arrange further sessions.

If you are a new student your Specialist Mentor or Specialist Study Skills Tutor will be assigned to you by the Disability Adviser. If you have not been assigned a specific member of staff then please email disability@marjon.ac.uk

DIAS

Telephone: 01752 636833/ internal extension number 2033

Email: disability@marjon.ac.uk 

Student Support

External 01752 636891 / internal extension 2091

Email: studentsupport@marjon.ac.uk

Useful Documents

DIAS A Guide to Needs Assessments 2018/19: A Guide to Needs Assessments

DIAS Statement of Service 2018/19: DIAS Statement of service

DSA1 Application Slim Form 2018/19

DSA1 Application Long Form 2018/19

DSA1 Guidance Notes 2018/19

DSA Medical Evidence Form 2018/19

DSA Reimbursement of Costs Claim Form 2018/19

Useful Videos

 

Dyslexia Support

We provide specialist study skills tuition, advice and guidance for students with SPLDs including DyslexiaDyspraxia and Dyscalculia.

We offer

  • Dyslexia screening
  • Specialist support and tuition
  • Appropriate liaison with Academic Departments relating to course support
  • Up to date personalised reviews of relevant support.

Who we are

Heather Sunderland (Specialist Study Skills Tutor) Howard Coakley (Specialist Study Skills Tutor) Jeremy Cox (Specialist Study Skills Tutor) Karen Griffiths (Specialist Study Skills Tutor) Ed Wood (Specialist Study Skills Tutor)

Where we are

Student Support – West Block If you have any queries or issues in regards to SPLDs or think you may need academic support then we highly recommend coming and seeing us for a pre-booked appointment or scheduled drop-in Student Support.

Appointments

For an appointment please follow this link for guidance on how to book an appointment with Student Support staff. If you already have one-to-one support with a Learning Mentor or Study Skills tutor, please contact them directly to arrange further sessions. If you are a new student your Learning Mentor or Study Skills Tutor will be assigned to you by a member of the DIAS team. If you have not been assigned a specific member of staff then please

email disability@marjon.ac.uk Telephone External 01752 636891 / internal extension 2091

 

Out of Hours Campus Support

Marjon supports its residential students through a team of Resident Life Coordinators (RLCs) and Resident Student Assistants (RSAs). The Resident Life Coordinators and Resident Student Assistants are on a duty rota to support students out of normal office hours.

Campus can be a lively place to live and has a diverse population where sometimes not everyone is able to “get along”. For more information on Accommodation (including how to deal with “Flatmates from Hell”) please click here.

The RLC and RSA teams can help with noisy neighbours, feeling homesick, not knowing your way around and are the first port of call for any incidents or accidents.

The Campus Support Team assists in making your stay on campus enjoyable whilst taking into account everyone’s safety and wellbeing. In the event of an incident please telephone 2222 and the Campus Support Assistants or Campus Security Staff will contact the duty RSA.

The Campus Support Assistants work between 07.30 and 20.00 Monday to Friday.

This team will offer the support you need on a day to day basis and are located in the Campus Services Office. The Campus Security Staff provide support from 20.00 to 08.00 Monday to Friday and at weekends. They look after the safety and security of the establishment and will conduct regular patrols.

 

 

Plymouth Student Safety Guide

Please feel free to download or collect a hard copy from the Information Hub/Student Support.

Plymouth Student Safety Guide  – provided by Devon & Cornwall Police and well being.

Student Funding Advice

From basic advice on funding entitlements to complex advice about serious financial problems. The service offers impartial, confidential and professional guidance and information to students.

What we do

We administer the University Hardship Fund, Care Leaver and Estranged Student Bursaries and University Emergency Loans. (Please see below for further information)

We offer appointments to discuss:

  • Financial or personal situations which may affect study.
  • Financial implications of interruption, re-start, programme transfer or withdrawal of study.

Who we are

Debbie Smitham – Student Funding Adviser

Information

For initial enquiries and information please contact the Information Hub
In person: The Information Hub (located at University’s Main Entrance)

Via telephone: 01752 636700
Via email: info@marjon.ac.uk

To book an appointment with the funding adviser please email: studentsupport@marjon.ac.uk or if you have a complicated query please email: studentfunding@marjon.ac.uk

Twitter: @Funding_Marjon

University Hardship Fund

The University Hardship Fund is available to help students who need extra financial support because they have higher than expected costs or experience severe financial difficulty during their course due to unexpected events.
If you have children, are a mature student with existing financial commitments, are from a low-income family, were previously in care, or are homeless, the University Hardship Fund may be able to help you fund your studies.
All applications will be means tested and payments will usually be made in instalments.

For the full University Hardship Fund guidelines detailing further information regarding eligibility, conditions, assessment procedures etc. please click here.

To download the 2018/19 application form please click here.

Paper copies of the application form are available from the Information Hub.

To download the student bank details form required for University Hardship Fund applications please click here.

Care Leavers Bursary

Plymouth Marjon University provides a Care Leavers Bursary of £2,000 per academic year for eligible students.

Students who have indicated on their application to the University that they are a Care Leaver will be contacted by the Student Funding Adviser and sent a bursary application form after the start of the Academic Year.
Continuing Care Leaver students will be sent an application form by the Student Funding Adviser at he start of each academic year.

If you did not indicate your Care Leaver status on your University application please email studentfunding@marjon.ac.uk

To download the Care Leaver Bursary Guidance for further information please click here.

Estranged Student Bursary

Plymouth Marjon University provides a Estranged Student Bursary of £1,000 per academic year for eligible students.

If you are under 25 and estranged from both of your biological/adoptive parents or only living parents you may be eligible to apply.

To download the Estranged Student Bursary Guidance for further information on the bursary please click here.
For an application form please contact studentfunding@marjon.ac.uk

Securing independent status on the basis of estrangement with Student Finance can sometimes be difficult and time consuming so if you are struggling with this process please contact studentfunding@marjon.ac.uk for help and/or visit the Stand Alone website.

University Emergency Loan

University Emergency Loan’s are intended to help students who need extra financial support in emergency situations due to unforeseen events and who do not have any other means of financial support.

Each application is assessed on an individual basis during a meeting with the Student Funding Adviser to discuss the situation and to assess if a University Emergency Loan is appropriate for the circumstance and/or if there is any further support that we can offer.

For further information the University Emergency Loan Guidance can be downloaded by clicking here.

The University Emergency Loan application form can be downloaded by clicking here.

To arrange an appointment regarding an University Emergency Loan please email: studentfunding@marjon.ac.uk

International Student Emergency Fund

The International Student Emergency Fund (ISEF) is available to help International (including EU) students who are experiencing financial difficulty due to unexpected circumstances e.g. family illness/bereavement in their home country and high travel costs to return.ISEF is not intended to help with general living costs because International students are expected to have made enough provisions prior to starting their course to cover their living costs and tuition fees.

For the full International Student Emergency Fund guidelines detailing further information regarding eligibility, conditions, assessment procedures etc. please click here.

The International Student Emergency Fund application form can be downloaded by clicking here.

Further advice & information leaflets

For information regarding Council Tax, funding FAQ’s, receiving your funding, insurance, money worries and tuition and accommodation fees please go to the “Money Matters” section of the Student Handbook.

Please click on the titles below to download the relevant information & advice leaflets:

Budgeting

Debt

Meal Planner

Spending Sheet