Image: PA
A “nationwide issue” with Border Force e-gates has caused significant disruption at airports across the country.
Images and footage shared on social media on Tuesday evening appeared to show long queues forming at the gates, which scan passports, in London’s Heathrow Airport.
A spokesperson for the airport said: “Border Force is currently experiencing a nationwide issue which is impacting passengers being processed through the Border.
“Our teams are supporting Border Force with their contingency plans to help resolve the problem as quickly as possible and are on hand to provide passenger welfare.
“We apologise for any impact this is having to passenger journeys.”
We are aware that Border Force is currently experiencing a nationwide issue which is impacting passengers being processed through the Border.
— Heathrow Airport (@HeathrowAirport) May 7, 2024
Our teams are supporting Border Force with their contingency plans to help resolve the problem as quickly as possible, and we apologise… pic.twitter.com/vLziUchFjP
ℹ️ Tuesday 7th May 2024 - 9:15pm.
— Manchester Airport (@manairport) May 7, 2024
Information for passengers on UK Border Force's nationwide issue affecting eGates. pic.twitter.com/VrD52KR4JM
A spokesperson for Stansted Airport said: “We are aware of an issue with UK Border Force’s systems across the country, affecting all UK airports.
“Our operational and customer service colleagues are supporting passengers while UK Border Force and the Home Office fix the issue.”
The disruption comes after Border Force workers staged a four-day strike at Heathrow in a dispute over working conditions last week.
The union said the workers were protesting against plans to introduce new rosters they claim will see around 250 of them forced out of their jobs at passport control.
Passengers vent their frustrations on social media.
In the last hour we’ve seen several social media posts from passengers waiting in long queues at Gatwick, Heathrow, and Manchester Airports.
@HeathrowAirport all terminals affected by an IT glitch and no one is being processed through the UK border 🥲 left waiting an undetermined amount of time to enter the UK. This is Terminal 5 arrivals. 😬 pic.twitter.com/rIQ19qLicF
— Megan Henderson (@mhenderson24) May 7, 2024
Seems to be a UK nationwide airport system crash. No e gates working. This is the current queue in Gatwick airport with lots of children and no water #welcometotheuk pic.twitter.com/ckT21gJYXx
— Rosie (@rxsiebo) May 7, 2024
System down at Manchester Airport, over 1000 people packed in the hall at immigration, border force staff handing out bottles of water. Nothing from MAG staff - stood like NPCs telling people to have their passports open.
— GBTog (@GoogleBizTog) May 7, 2024
At what point do we blame China 🙄 pic.twitter.com/g8v9j6DDf9
An update from Ryanair
Ryanair issued an alert to passengers through their mobile app, warning of “long queues at Passport control.”
Ryanair alert on their app and website. Image: Ryanair